When it comes to being a professional nail technician, your skills with a brush are only half the story. The other half? How well you understand your client’s needs.
That’s where a solid, intentional consultation comes in. Done right, it not only improves your service—it builds trust, boosts retention, and reduces issues like lifting, breakage, or unrealistic expectations.
Here’s how to master the art of asking the right questions.
Start with Lifestyle
Understanding how your client uses their hands daily will help you choose the right product and structure for their nails.
Ask:
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“Do you work with your hands a lot—like in childcare, hair, or manual work?”
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“Are you in water often (swimming, cleaning, beauty work)?”
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“Do you need your nails to be short and practical or do you like length?”
This helps you decide whether they’re better suited to builder gel, hard gel, or a flexible system like Rubber Base.
Clarify Goals
Don’t assume your client wants what’s trending. Find out what they want from their appointment.
Ask:
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“What don’t you like about your current nails?”
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“Are you hoping to grow your natural nails, or do you prefer extensions?”
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“What’s your dream nail shape or finish?”
This keeps your service focused and personalised—and shows your client that you’re listening.
Nail History & Health
Nail health matters—not just for product choice, but for safety too.
Ask:
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“Have you ever had an allergy or reaction to nail products?”
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“Have you had any recent lifting or issues with retention?”
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“Do you remove your nails yourself or come in for removals?”
This gives you key insights into what prep, primer, and product systems you should (and shouldn’t) use.
Set Clear Expectations
This is your chance to educate and set boundaries in a professional, friendly way.
Ask:
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“Are you happy to rebook today for your infill or removal?”
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“Would you like aftercare advice emailed or written down?”
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“Do you have any upcoming events or travel that I should know about?”
Clients love a nail tech who’s on it—and you’ll love how much smoother your appointments run.
Final Thoughts
A great consultation doesn’t have to be long—it just has to be intentional.
The right questions show your expertise, set the tone for your service, and build the kind of client trust that keeps people coming back again and again.